TERMS OF SERVICE
Last updated: 2 August 2026
OVERVIEW
Welcome to It Girl Closet.
These Terms of Service govern your use of the It Girl Closet online store, website, products, content and related services, referred to collectively as the “Services”.
The legal seller operating It Girl Closet is Akram Souri. The terms “It Girl Closet”, “we”, “us” and “our” refer to the legal seller.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell products to you. All purchases made through the Store are made directly between you and It Girl Closet.
By accessing the Store or placing an order, you agree to these Terms of Service. Our Privacy Policy, Return and Refund Policy and Shipping Policy also form part of these Terms.
Privacy Policy: /policies/privacy-policy
Return and Refund Policy: /policies/refund-policy
Shipping Policy: /policies/shipping-policy
Nothing in these Terms limits or removes any mandatory consumer rights available to you under Finnish law, applicable European Union law or the mandatory consumer protection laws of your country of residence.
SECTION 1 – ELIGIBILITY AND CUSTOMER ACCOUNTS
You must be at least 18 years old or have the permission of your parent or legal guardian to place an order.
You agree to provide complete, accurate and current information when placing an order or creating a customer account. This includes your name, email address, telephone number, billing information and delivery address.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. Please contact us without delay if you believe that your account has been accessed without permission.
You may not transfer, sell or assign your customer account to another person.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We aim to describe and display our products as accurately as reasonably possible.
Product photographs, colours and appearance may vary slightly depending on lighting, photography, screen settings and the device used to view the Store. These minor differences do not affect your statutory rights where a product is defective or materially different from its description.
Product measurements and sizing information are provided as guidance. Please review all available product information before placing an order.
We may update product descriptions, prices and availability for future orders. Changes do not affect orders that have already been placed.
We may discontinue products or limit the quantities available for purchase. Product availability is not guaranteed until the order has been successfully submitted.
SECTION 3 – ORDERS AND FORMATION OF THE CONTRACT
By submitting an order, you offer to purchase the products shown in your order.
A sales contract is formed when your order has been successfully submitted, the payment has been authorised and we send you an order confirmation without undue delay.
We may cancel an order for a legitimate reason, including:
• the product is unavailable;
• payment cannot be authorised;
• the delivery information is incomplete or clearly incorrect;
• we have reasonable grounds to suspect fraud or unlawful activity; or
• the Store contains an obvious technical, pricing or product information error.
If we cancel an order after receiving payment, we will refund the amount paid without undue delay using the original payment method.
Please review your order and contact information carefully before submitting it.
Your statutory right to cancel an online purchase is not affected by whether the order has already been dispatched. Further information is provided in our Return and Refund Policy.
SECTION 4 – PRICES, TAXES AND PAYMENT
All prices displayed in the Store are shown in euros unless otherwise stated.
Displayed prices include all taxes legally applicable to the sale. No separate tax or other mandatory charge will be added unless it has been clearly disclosed before you place the order.
Delivery charges and any other mandatory costs are displayed before you place your order. You will not be required to pay charges that were not clearly disclosed before the order was submitted.
The total price payable is displayed during checkout and in your order confirmation.
We may change our prices, discounts and promotions at any time. Changes apply only to future orders and do not affect orders already placed.
Payment is processed through the payment methods displayed at checkout. Payment services may be provided by independent payment service providers.
You confirm that you are authorised to use the selected payment method and that the payment information you provide is complete and accurate.
Any terms that apply specifically to a payment service, instalment option or third-party payment provider are provided by that provider.
SECTION 5 – DISCOUNTS AND PROMOTIONS
Discount codes and promotional offers are subject to any specific conditions displayed with the offer.
Unless otherwise stated:
• only one discount code may be used per order;
• discount codes cannot be exchanged for cash;
• discounts cannot be applied retrospectively to completed orders; and
• promotional offers may be limited by time, product, customer or availability.
Discounted products remain covered by the same mandatory consumer rights as regularly priced products, unless a specific legal exception applies.
SECTION 6 – DELIVERY
Available delivery methods, estimated delivery times, delivery areas and delivery charges are displayed in the Store, during checkout or in our Shipping Policy.
Unless a different delivery time has been expressly agreed, we will deliver the order without undue delay and no later than 30 days after the contract was concluded.
Delivery dates are estimates unless we have expressly agreed to deliver by a specific date.
We are responsible for the goods until you, or a third party designated by you, physically receives them. This does not apply where you independently arrange a carrier that was not offered by us.
If an order is delayed, lost or damaged during delivery, please contact us so that we can investigate the matter with the carrier. Your statutory rights in relation to delayed, lost or damaged deliveries are not affected.
You are responsible for providing a complete and accurate delivery address.
If a delivery cannot be completed because you provided incorrect or incomplete information, we may charge reasonable additional delivery costs where permitted by law and where those costs were actually incurred.
Failure to collect a package does not automatically constitute a valid cancellation. You must also clearly inform us that you wish to cancel the contract.
SECTION 7 – RIGHT OF WITHDRAWAL AND RETURNS
Consumers generally have a statutory right to withdraw from an online purchase within 14 days without giving a reason.
For goods, the 14-day withdrawal period normally begins on the day you, or a third party designated by you, receives the goods.
You may notify us of your withdrawal by:
• using the online cancellation and return function linked in the Store footer under “Cancel or return an order”; or
• sending a clear withdrawal notice to contact.itgirlcloset@gmail.com.
Merely returning a product or failing to collect a delivery is not sufficient without a clear cancellation notice.
After notifying us of your withdrawal, you must return the product without undue delay and no later than 14 days after submitting the notice.
Unless the product is defective, damaged or incorrect, you are responsible for the direct cost of returning it.
You may inspect and try on a product in the same way that would normally be permitted in a physical store. If the product has been handled beyond what is necessary to establish its nature, characteristics and fit, we may deduct the resulting reduction in value from the refund where permitted by law.
We will refund the payments covered by the withdrawal, including the cost of our least expensive standard delivery option, within 14 days after receiving your cancellation notice.
We may withhold the refund until we have received the returned product or you have provided evidence that it was sent back, whichever occurs first.
Refunds are issued using the original payment method unless otherwise agreed.
Full instructions, exceptions and the return address are available in our Return and Refund Policy:
/policies/refund-policy
SECTION 8 – DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Please inspect your order after delivery and contact us as soon as reasonably possible if a product is defective, damaged, incomplete or incorrect.
It Girl Closet is responsible for defects and lack of conformity in accordance with applicable Finnish consumer protection law.
Where a product is defective, you may be entitled to have the product repaired or replaced without charge. Where repair or replacement is impossible, disproportionate or not completed within a reasonable time, you may be entitled to a price reduction or termination of the contract in accordance with applicable law.
Return costs relating to a defective, damaged or incorrect product are paid by us.
Any voluntary commercial warranty is additional to, and does not replace or restrict, your statutory rights.
Nothing in these Terms requires you to pursue a claim directly against a manufacturer, supplier or delivery company instead of It Girl Closet.
SECTION 9 – PERSONAL USE AND RESALE
Products sold through the Store are intended primarily for personal or household use.
You may not purchase products through the Store for unauthorised commercial resale, fraudulent activity or unlawful export.
We may limit or decline unusually large orders where we reasonably believe that the products are being purchased for unauthorised resale or another unlawful purpose.
SECTION 10 – INTELLECTUAL PROPERTY
The Store and its content, including its design, text, graphics, photographs, product images, videos, logos and other materials, are owned by or licensed to It Girl Closet unless otherwise stated.
The content may be protected by applicable copyright, trademark, trade name and other intellectual property laws.
You may access and use the Store for personal and non-commercial purposes.
Without our prior written permission, you may not reproduce, distribute, sell, modify, republish or commercially exploit substantial parts of the Store or its content.
Nothing in these Terms transfers ownership of any intellectual property rights to you.
Shopify and any other third-party names, logos and trademarks belong to their respective owners.
SECTION 11 – THIRD-PARTY SERVICES AND LINKS
The Store may contain links to third-party websites or use services provided by third parties, including payment processors, delivery companies, social media services and Shopify applications.
We do not control independent third-party websites and are not responsible for their content, availability or separate terms and privacy practices.
Before using a third-party service, you should review the terms and policies provided by that service.
Nothing in this section limits our responsibility for performing our own obligations under the sales contract or our statutory responsibility as the seller.
SECTION 12 – RELATIONSHIP WITH SHOPIFY
It Girl Closet is powered by Shopify, which provides the technical ecommerce platform used to operate the Store.
All sales made through the Store are made directly between you and It Girl Closet. Shopify is not the seller of the products offered by It Girl Closet.
Shopify may process certain information as necessary to host and operate the Store. More information is provided in our Privacy Policy and Shopify’s applicable privacy information.
SECTION 13 – PRIVACY AND PERSONAL DATA
We process personal data in accordance with applicable data protection law, including the General Data Protection Regulation where applicable.
Information about the personal data we collect, the reasons for processing it, the parties with whom it may be shared, retention periods and your rights is available in our Privacy Policy:
/policies/privacy-policy
Shopify and other service providers may process personal data on our behalf or for their own stated purposes in order to provide ecommerce, payment, fraud prevention, hosting, analytics, delivery or customer service functions.
SECTION 14 – REVIEWS, FEEDBACK AND CUSTOMER CONTENT
Where the Store allows you to submit reviews, photographs, comments or other content, you confirm that:
• you have the right to submit the content;
• the content reflects your genuine experience;
• the content is not false, misleading, unlawful, threatening or defamatory;
• the content does not infringe another person’s intellectual property, privacy or other rights; and
• the content does not contain malicious software, spam or unauthorised advertising.
You grant us a non-exclusive and royalty-free right to display, reproduce and use submitted content in connection with operating and promoting the Store, subject to applicable data protection and consumer law.
We may moderate or remove content for a legitimate reason, including unlawful content, harassment, spam, irrelevant material or suspected fraudulent reviews.
We will not present fabricated reviews as genuine customer reviews.
SECTION 15 – PROHIBITED USES
You may not use the Store or Services:
• for an unlawful or fraudulent purpose;
• to infringe the rights of another person;
• to transmit malicious code or interfere with the Store’s security;
• to collect personal data without lawful authority;
• to impersonate another person;
• to submit false payment or customer information;
• to send spam or unauthorised advertising;
• to bypass technical restrictions or security measures; or
• to disrupt or damage the operation of the Store.
We may restrict access to the Services where reasonably necessary to prevent fraud, security threats or unlawful activity.
SECTION 16 – AVAILABILITY AND TECHNICAL ERRORS
We aim to keep the Store available and accurate, but we cannot guarantee that access will always be uninterrupted or free from technical errors.
We may temporarily restrict access for maintenance, security updates or technical reasons.
If a technical error affects an order, price or payment, we will contact you and take reasonable steps to correct the issue.
We will not use a technical error as a basis to remove mandatory consumer rights or avoid an order that has already become legally binding, except where cancellation is permitted by applicable law.
SECTION 17 – LIABILITY
Nothing in these Terms excludes or limits:
• your mandatory consumer rights;
• our statutory responsibility for defective goods;
• our responsibility for delayed, lost or damaged delivery;
• liability for death or personal injury caused by negligence;
• liability resulting from fraud, wilful misconduct or gross negligence; or
• any other liability that cannot legally be excluded or limited.
We are responsible for direct and reasonably foreseeable losses caused by our breach of the contract or applicable law.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was concluded or for losses relating solely to a customer’s business activities.
We are not responsible for a failure or delay caused by circumstances genuinely outside our reasonable control. This does not remove any statutory right you may have to cancel an order, receive a refund or obtain another legal remedy.
SECTION 18 – SUSPENSION AND TERMINATION
You may stop using the Store at any time.
We may suspend or terminate access to a customer account where reasonably necessary because of:
• fraud or suspected fraud;
• a serious or repeated breach of these Terms;
• unlawful activity;
• a threat to the Store’s security; or
• misuse that materially harms the Store or other users.
Suspension or termination does not remove obligations or rights that arose before the termination date, including payment obligations, refund rights, consumer rights and liability for previous breaches.
SECTION 19 – SEVERABILITY, WAIVER AND ASSIGNMENT
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable.
A delay in enforcing a right does not mean that the right has been waived.
You may not transfer a customer account or obligations under an order to another person without our consent.
We may transfer our rights or obligations only where doing so does not reduce your statutory or contractual rights.
SECTION 20 – GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and contracts made through the Store are governed by Finnish law.
If you are a consumer living in another country, this choice of law does not deprive you of mandatory consumer protection provided by the law of your country of residence.
We encourage you to contact us first so that we can attempt to resolve any complaint directly.
If a dispute cannot be resolved between us, a consumer may contact the Finnish Consumer Advisory Services:
https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/
After contacting Consumer Advisory Services, a consumer may submit the dispute to the Finnish Consumer Disputes Board:
https://www.kuluttajariita.fi/en/
The Consumer Disputes Board is an independent alternative dispute resolution body. Its decisions are recommendations.
A consumer may also bring a dispute before a legally competent court in accordance with applicable law.
SECTION 21 – CHANGES TO THESE TERMS
We may update these Terms where reasonably necessary because of changes to the Store, our Services, applicable law or regulatory requirements.
The latest version is published on this page together with its last updated date.
Changes apply to future use of the Store and future orders. Changes do not retrospectively alter a contract already concluded unless required by law or expressly agreed with you.
Where required by law, we will provide appropriate notice of material changes.
SECTION 22 – CONTACT INFORMATION
Questions about these Terms, orders or customer rights may be sent to:
Legal seller: Akram Souri
Trading name: It Girl Closet
Business ID: 3642836-7
Email: contact.itgirlcloset@gmail.com
Phone number: +358442565546
Business and return address:
Vuorensyrjänkatu 12 A2, 20380, Turku, Finland
It Girl Closet is not currently registered for value-added tax.
