Shipping policy
SHIPPING POLICY
Last updated: 2 August 2026
ORDER PROCESSING
Orders are processed and handed over to the carrier within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding Finnish public holidays.
Orders placed during weekends or public holidays begin processing on the following business day.
If an unexpected delay affects the processing of your order, we will contact you using the email address provided at checkout.
SHIPPING WITHIN FINLAND
We offer the following shipping options within Finland:
Express shipping
Price: €10.00
Transit time after dispatch: 1–2 business days
Estimated total time from placing the order: approximately 2–4 business days
Standard shipping
Price: €7.00
Transit time after dispatch: 3–5 business days
Estimated total time from placing the order: approximately 4–7 business days
Free standard shipping is available for orders of €130.00 or more delivered within Finland.
Available shipping methods, their prices and the estimated delivery date are displayed during checkout before you place your order.
INTERNATIONAL SHIPPING
International shipping is available only to countries and regions shown as eligible during checkout.
International shipping
Price: €17.00
Transit time after dispatch: 3–14 business days
Estimated total time from placing the order: approximately 4–16 business days
International delivery times vary depending on the destination, local delivery network and possible customs processing.
The available delivery country and final shipping cost are confirmed during checkout.
CUSTOMS, TAXES AND IMPORT CHARGES
Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
We cannot control or predict charges imposed by foreign customs authorities. Please contact the relevant customs authority in your country for further information before placing an order.
DELIVERY ESTIMATES
Processing time and carrier transit time are separate.
The processing time is the time required for us to prepare and hand your order to the carrier. Transit time begins after the carrier has received the shipment.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, such as severe weather, transport disruptions, customs processing or peak delivery periods.
Your statutory rights in the event of a delayed delivery are not affected.
ORDER TRACKING
Where tracking is available, you will receive a shipping confirmation email containing the tracking information after your order has been dispatched.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after the order has been dispatched.
If a shipment cannot be delivered because the customer provided incorrect or incomplete delivery information, reasonable additional shipping costs actually incurred may be charged where permitted by law.
UNCLAIMED PACKAGES
Failure to collect a package does not automatically constitute cancellation of the order.
To cancel an order, you must also submit a clear cancellation notice through the “Cancel or return an order” function in our Store footer or contact us at contact.itgirlcloset@gmail.com.
Any return and refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.
LOST OR DAMAGED SHIPMENTS
We remain responsible for the goods until you, or a third party designated by you, receives them.
If your package appears to be lost or arrives damaged, please contact us as soon as possible at contact.itgirlcloset@gmail.com.
Please include your order number and, in the case of visible damage, photographs of the package and product so that we can investigate the matter.
Your statutory rights concerning delayed, lost, damaged, defective or incorrect goods are not affected.
RETURNS
Information about cancellations, returns, return shipping costs and refunds is available in our Return and Refund Policy:
/policies/refund-policy
CONTACT INFORMATION
Questions about shipping or delivery may be sent to:
It Girl Closet
Email: contact.itgirlcloset@gmail.com
Phone: +358442565546