Refund policy

We offer a 14-day right of withdrawal.

You must notify us at  contact.itgirlcloset@gmail.com within 14 days of receiving your item. After notifying us, you must return the item without undue delay and no later than 14 days from the date of notification.

You may carefully inspect and try on the item as you would in a physical store. Please return the item with its tags and original packaging where reasonably possible. If the item has been handled beyond what is necessary to establish its nature, characteristics, and fit, we may deduct the resulting loss in value from the refund. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact.itgirlcloset@gmail.com

Please note that returns will need to be sent to the following address: Vuorensyrjänkatu 12 A2, 20380, Turku, Finland

After you contact us, we’ll send you return instructions. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

 

You can always contact us with any return questions at contact.itgirlcloset@gmail.com

Damages and issues

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are covered by the same statutory right of withdrawal as regularly priced items, unless a legal exception applies.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds